Cancellation policy

Purchase Options Cancellation Policy

Last updated: September 18, 2026

This policy applies to purchase options offered at alurevia.com. Alurevia currently offers one purchase option: Subscribe & Save subscriptions. We do not currently offer pre-orders or try-before-you-buy purchases. If we add them, we will update this policy before they are offered.

1. What you agree to when you subscribe

A Subscribe & Save purchase is an automatically renewing subscription. By completing checkout, you authorize Alurevia to charge your saved payment method for your first order and then for each renewal order, until you cancel.

• Each renewal is charged when that order is processed, at the subscription price shown at checkout plus any applicable shipping and taxes.
• Renewal dates are counted from the date of your first order.
• There is no minimum number of orders. You may cancel at any time, including after your first order.

2. How to cancel

Online (fastest):

1. Visit alurevia.com/apps/subscriptions, or select Manage subscription in our website footer.
2. Sign in using the email address from your order.
3. Choose your subscription and select Cancel subscription.

You will receive an email confirming the cancellation.

By email: Send your name and order number to help@alurevia.com. We will cancel your subscription and confirm by email within 1 business day.

3. When a cancellation takes effect

• Cancel before your next renewal date and you will not be charged again.
• If a renewal has already been charged when you cancel, your cancellation applies from the following renewal. See section 4 if you do not want that order.

4. Refunds for renewal orders

If you are charged for a renewal you did not want and contact us before the order ships, we will cancel that order and refund it in full to your original payment method. Orders that have already shipped are covered by our Refund policy.

5. Skipping, pausing or changing your subscription

Instead of cancelling, you can use the subscription page to skip a delivery, pause your subscription, change your next order date, or update your shipping address or payment method.

6. Changes to price or terms

We will email you before any change to your subscription price or these terms applies to your next renewal. If you do not want to continue, you can cancel before that renewal.

7. Failed payments

If a renewal payment fails, we will email you so you can update your payment details. That order will not ship until payment is collected, and your subscription may be cancelled after repeated failed attempts.

8. Contact

Questions about a purchase option or your subscription: help@alurevia.com