Shipping Policy

Last updated: September 29, 2026

Alurevia ships orders to customers throughout the United States.

We aim to provide clear and accurate information about how your order is processed, shipped and delivered.

Order Processing

Orders are generally processed within 1 to 5 business days after your order is placed.

Business days do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Delivery Estimates

Estimated delivery times will be displayed at checkout where available.

Order processing time and carrier transit time are separate. An order may require processing before it is handed to the carrier.

Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier disruptions, severe weather, peak shipping periods, incorrect delivery information or other circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

You will have an opportunity to review the applicable shipping charge before payment.

We will not charge an undisclosed shipping fee after checkout.

Tracking Your Order

When tracking is available, your shipping confirmation email will include a tracking number or tracking link.

Tracking information may take up to 48 hours after dispatch to update.

If your tracking information has not updated after this period, please contact us at help@alurevia.com.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, contact us at help@alurevia.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Lost or Delayed Orders

If your order has not arrived within the expected delivery period, contact help@alurevia.com with your name and order number.

We will review the available tracking information and assist you where appropriate.

Damaged Orders

If your order arrives damaged, please contact help@alurevia.com as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the product and packaging

We will assess the issue and provide an appropriate resolution in accordance with our Refund and Returns Policy.

Contact

Alurevia
Email: help@alurevia.com
Website: alurevia.com