Refund policy
Refund and Returns Policy
Last updated: September 29, 2026
We want customers to understand our return and refund process before making a purchase.
This policy applies to purchases made directly through alurevia.com.
30-Day Return Period
You may request a return within 30 days after your order has been delivered.
For change-of-mind returns, supplements must be:
-
Unopened
-
Unused
-
In their original condition
-
In their original packaging
-
Returned with proof of purchase
Because Alurevia sells ingestible products, opened products or products with a broken safety seal generally cannot be accepted for change-of-mind returns.
This does not affect any rights you may have where a product is faulty, damaged, incorrect or where applicable law requires another remedy.
How to Request a Return
Before returning an item, contact:
Please include:
-
Your full name
-
Your order number
-
The product you wish to return
-
The reason for the return
We will provide return instructions.
Do not send a return to an address that has not been provided or confirmed by Alurevia.
Change-of-Mind Returns
Where a return is requested because you changed your mind or ordered the wrong product, the customer is responsible for the cost of returning the product unless otherwise stated by Alurevia.
Original shipping charges are not refundable unless required by applicable law.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty or contains the wrong product, please contact us promptly at help@alurevia.com.
Include your order number and photographs showing the issue.
If we confirm that the product was damaged, faulty or incorrectly supplied, we will provide an appropriate remedy, which may include a replacement or refund.
Where we require the affected item to be returned, Alurevia will provide return instructions.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Your bank, card issuer or payment provider may require additional time before the refund appears in your account.
Orders That Have Already Shipped
Orders that have already entered fulfilment or been shipped generally cannot be cancelled before delivery.
Once delivered, the order may be eligible for return under this policy.
Subscription Orders
Subscription cancellations and future recurring orders are governed by our Subscription and Cancellation Policy.
If a subscription renewal has already been charged but has not yet shipped, contact us immediately at help@alurevia.com.
Contact
Alurevia
Email: help@alurevia.com
Website: alurevia.com